Tracked delivery
Once an order is dispatched and accepted by the carrier, tracking information will be issued. The carrier is responsible for scan events and delivery-status updates after collection.
Dispatch updates
Your order status and tracking reference should be kept together with your order confirmation. A tracking reference may not show movement until the first carrier scan.
Delivery times
Delivery estimates depend on the service selected, destination and carrier. Final delivery options and estimated times should be shown during the live checkout process.
Delivery issues
If tracking shows an unusual delay, failed delivery or parcel issue, check the carrier update first. If you still need help, contact Eclipse support with your order reference and tracking number.