Damaged parcel
Contact support promptly with your order reference and photographs of the outer packaging, inner packaging and affected item. Keep all packaging until the issue has been reviewed.
Missing or incorrect item
Send your order reference and a clear description of what was received. Do not dispose of packaging or labels while the order is being checked.
Cancellation before dispatch
If you need to request a change or cancellation, contact support as soon as possible. Requests cannot be guaranteed once an order has been prepared or handed to the carrier.
Returns
Return eligibility can depend on the item, its condition and whether the packaging has been opened. Final live-store terms should be reviewed against your actual fulfilment process and applicable consumer law before launch.