1. Research use only
All catalogue materials are offered strictly for laboratory research. Products are not intended for human or veterinary use. The website does not provide medical, treatment, dosing or administration advice.
2. Product information
We aim to present product names, quantities and order information clearly. Customers should rely on the specific product page, label and any accompanying documentation for the item supplied.
3. Orders
An order is subject to acceptance, stock availability and successful payment through the live checkout. Order confirmation and dispatch confirmation should be kept for reference.
4. Delivery
Dispatched orders use tracked delivery services. Carrier estimates are estimates and may be affected by circumstances outside the store's direct control.
5. Order issues
Customers should report damaged, incomplete or incorrect orders with the order reference and supporting information. Return eligibility depends on the item, its condition and applicable law.
6. Website use
Users must not misuse the website, interfere with store operation or attempt unauthorized access to systems, accounts or customer information.
7. Changes
Catalogue availability, website content and these terms may be updated. The terms shown at the time of an accepted order should be retained with the order record where appropriate.